Terms of service | SwarmCraft

Acceptance and eligibility

Effective date: 30 July 2026.

SwarmCraft Pty Ltd (ACN 700 703 386) operates SwarmCraft and is the legal entity providing the service under these terms.

These Terms of Service govern your access to and use of SwarmCraft, including the website, product surfaces, chats, planning workflows, credits, billing routes, and related materials provided by SwarmCraft Pty Ltd.

You may only use SwarmCraft if you can form a binding agreement and have authority to act for yourself or the organisation you represent. By using SwarmCraft, you agree to these terms together with the Software License, Privacy Policy, and Cookie Settings page.

Accounts and acceptable use

You are responsible for maintaining the confidentiality of your credentials, controlling access to your account, and making sure the information you submit through the service is lawful and appropriate for use in SwarmCraft.

Do not share credentials in a way that undermines security or lets unauthorised users access the service.
Do not use SwarmCraft to upload unlawful, infringing, harmful, or misleading content.
Do not interfere with the service, attempt to bypass access controls, or use the platform to build or operate a competing hosted service from the product itself.
You remain responsible for the conduct of users who access SwarmCraft under your account or organisation.

Credits and paid features

Some SwarmCraft features may be available through promotional credits. Other work requires prepaid credits under the price and usage rules shown before it begins. We may change future pack values, prices, or formulas prospectively, without changing historical charges.

Fast Start and Deep Discovery use route-specific Platform Orchestration fees plus measured project-generation AI. Credits are prepaid and consumed for those services; there is no subscription or seat price. Deep Discovery retains the immutable package and project-level generation provenance; it does not include task-level evidence traceability, a recurring dashboard, CI ingestion, drift monitoring, alerts, or a paid owner-requested regeneration loop.

Purchasing credits adds prepaid value to the customer's SwarmCraft account. Consuming credits authorises only the service described at the time of use. Payment does not transfer ownership of the SwarmCraft platform, source code, brand, private compiler prompts, or infrastructure. Subject to third-party rights, customers retain their submitted materials and may use the resulting project artifacts under the Software License.

Stripe billing, renewal, cancellation, payment failure, and refunds

Where payments are processed online, SwarmCraft uses Stripe as its payment processor. By submitting payment details, you authorise SwarmCraft and Stripe to charge the AUD credit-pack amount and any clearly disclosed applicable tax.

SwarmCraft credit packs do not renew automatically. Purchased credits and referral credits do not expire; promotional credits expire 90 days after grant unless the grant states a different lawful term.

A wholly unused purchased pack may be refunded within 14 days. Exceptional or legally required requests are reviewed through support. Used packs are not normally refundable because service consumption cannot be reversed, but this does not limit non-excludable rights.

If Deep Discovery project generation fails, automatic and support-authorized retries reuse the original package, settled orchestration charge, and completed generation checkpoints. After recovery is exhausted, support may retry or restore incorrectly consumed credits; SwarmCraft does not treat a partial project as fulfilment.

SwarmCraft does not currently sell an automatically renewing subscription.
Credit packs are charged at purchase. Credits are consumed for fixed orchestration and measured AI usage as described in the quote and pricing page.
Refund rights remain subject to any non-excludable rights you may have under the Australian Consumer Law or other applicable law.

Service changes, suspension, and termination

We may change, add, remove, or suspend features at any time. We may also suspend or terminate access immediately if you breach these terms, create a security or legal risk, fail to pay amounts due, or if we reasonably need to act to protect the service, our users, or third parties.

You may stop using SwarmCraft at any time. Termination or cancellation does not affect rights or obligations that accrued before termination, including payment obligations, dispute rights, audit records, or rights that by their nature should continue.

Intellectual property and feedback

SwarmCraft Pty Ltd and its licensors own all rights in the SwarmCraft platform, website, documentation, trade marks, and related intellectual property. These terms do not transfer ownership of the service or any underlying software to you.

If you provide feedback, suggestions, or ideas about SwarmCraft, you agree that we may use them without restriction or compensation, provided doing so does not override your non-excludable rights or obligations we separately agree in writing.

Warranties and liability

SwarmCraft is provided on an as-available basis. We do not guarantee uninterrupted availability, error-free operation, perfect output accuracy, or fitness for every workflow, integration, or commercial use case. You are responsible for reviewing outputs and deciding how they should be used in practice.

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Subject to those rights, SwarmCraft Pty Ltd will not be liable for indirect, incidental, consequential, special, or punitive loss, or for loss of profits, revenue, goodwill, data, or business opportunity arising from your use of the service.

Governing law and related documents

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland will have non-exclusive jurisdiction over disputes relating to SwarmCraft.

Questions about these terms can be sent to hello@swarmcraft.ai. The Software License, Privacy Policy, and Cookie Settings page form part of the public legal surface that supports these terms.