Terms of service

Acceptance and eligibility

Effective date: 19 May 2026.

These Terms of Service govern your access to and use of SwarmCraft, including the website, product surfaces, chats, planning workflows, billing routes, project unlocks, and related materials provided by SwarmCraft Pty Ltd.

You may only use SwarmCraft if you can form a binding agreement and have authority to act for yourself or the organisation you represent. By using SwarmCraft, you agree to these terms together with the Software License, Privacy Policy, and Cookie Settings page.

Accounts and acceptable use

You are responsible for maintaining the confidentiality of your credentials, controlling access to your account, and making sure the information you submit through the service is lawful and appropriate for use in SwarmCraft.

• Do not share credentials in a way that undermines security or lets unauthorised users access the service.
• Do not use SwarmCraft to upload unlawful, infringing, harmful, or misleading content.
• Do not interfere with the service, attempt to bypass access controls, or use the platform to build or operate a competing hosted service from the product itself.
• You remain responsible for the conduct of users who access SwarmCraft under your account or organisation.

Plans, project unlocks, and paid features

Some SwarmCraft features may be available without payment, while other features, project states, or account tiers may require a paid unlock, subscription, or other commercial arrangement before access is granted. We may change pricing, package structure, or commercial packaging prospectively by updating the relevant checkout, pricing, or product materials.

Where SwarmCraft offers a project-specific unlock, payment only authorises access to the relevant paid feature or state described at the time of purchase. Payment does not transfer ownership of the SwarmCraft platform, source code, brand, or infrastructure.

Stripe billing, renewal, cancellation, payment failure, and refunds

Where payments are processed online, SwarmCraft uses Stripe as its payment processor. By submitting payment details, you authorise SwarmCraft and Stripe to charge the applicable amount, applicable taxes, and any other clearly disclosed charges associated with the purchase, subscription, or project unlock you select.

If SwarmCraft offers recurring subscriptions, those subscriptions renew automatically at the end of each billing cycle unless you cancel before the next renewal date. Cancellation stops future renewal charges but does not reverse charges already incurred for the current billing period unless we state otherwise or applicable law requires a refund.

If a payment fails, is reversed, is disputed, or cannot be collected, we may suspend access to the affected paid feature, downgrade the account, or require you to update payment details before access continues. Unless required by law, fees are non-refundable once a paid period or unlock has been granted, but we may choose to issue credits, refunds, or commercial adjustments in individual cases.

• Automatically renewing subscriptions continue until cancelled before the next billing date.
• Project unlock fees and other one-time charges are charged at the time of purchase unless we clearly say otherwise.
• Refund rights remain subject to any non-excludable rights you may have under the Australian Consumer Law or other applicable law.

Service changes, suspension, and termination

We may change, add, remove, or suspend features at any time. We may also suspend or terminate access immediately if you breach these terms, create a security or legal risk, fail to pay amounts due, or if we reasonably need to act to protect the service, our users, or third parties.

You may stop using SwarmCraft at any time. Termination or cancellation does not affect rights or obligations that accrued before termination, including payment obligations, dispute rights, audit records, or rights that by their nature should continue.

Intellectual property and feedback

SwarmCraft Pty Ltd and its licensors own all rights in the SwarmCraft platform, website, documentation, trade marks, and related intellectual property. These terms do not transfer ownership of the service or any underlying software to you.

If you provide feedback, suggestions, or ideas about SwarmCraft, you agree that we may use them without restriction or compensation, provided doing so does not override your non-excludable rights or obligations we separately agree in writing.

Warranties and liability

SwarmCraft is provided on an as-available basis. We do not guarantee uninterrupted availability, error-free operation, perfect output accuracy, or fitness for every workflow, integration, or commercial use case. You are responsible for reviewing outputs and deciding how they should be used in practice.

Nothing in these terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Subject to those rights, SwarmCraft Pty Ltd will not be liable for indirect, incidental, consequential, special, or punitive loss, or for loss of profits, revenue, goodwill, data, or business opportunity arising from your use of the service.

Governing law and related documents

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland will have non-exclusive jurisdiction over disputes relating to SwarmCraft.

Questions about these terms can be sent to hello@swarmcraft.ai. The Software License, Privacy Policy, and Cookie Settings page form part of the public legal surface that supports these terms.

Related legal documents